We're here to help.
Write to us by email and someone on our team will get back to you.
Who to write to
Questions about setup, your gateways, billing or your account. Anything that isn't working as you expect.
If you think you've found a vulnerability, write here rather than to support. The security page explains what helps us most.
Read the security pageRequests to see, export, correct or delete the personal data we hold about you, and questions about how we use it.
Read the privacy policyWhen we'll reply
We try to answer within one or two working days, and often sooner. That's what we aim for, not a promise, and a tricky question can take longer while we look into it properly.
If something is urgent, say so in the subject line and we'll look at it first.
What to include
- The email address you sign in with, and your site's domain.
- The gateway ID, if your question is about a gateway.
- What you expected to happen, what happened instead, and roughly when (with your timezone).
- A screenshot, if it shows the problem.
Please never send passwords, API keys or access tokens. We'll never ask for them.
Before you write
- Documentation
Setup guides, the API reference and integration notes.
- Troubleshooting
Common problems with gateways and deliveries, and how to fix them.
- Talk to us about a plan
For pricing and agency questions, or write to [email protected].