Data Deletion

You can remove your data from Anacoic whenever you like. Here’s how.

If you use Anacoic

You want to	Do this	What happens
Stop Anacoic reading Meta or posting to Slack	In the app: Settings → Connections → Disconnect	The access token is deleted right away and we stop reading. Data already fetched stays in your reports until you delete the site or account
Remove Anacoic from Facebook	Facebook → Settings & privacy → Settings → Business integrations → Anacoic → Remove (or Meta Business settings → Integrations)	Meta revokes our access. When our next sync gets Meta’s answer that the access was removed or has expired, we mark the connection as disconnected, delete the token and send you an alert to reconnect. If you shared a dataset with Anacoic as a partner instead, removing that share disconnects it the same way
Remove Anacoic from Google	myaccount.google.com → Security → Third-party apps with account access → Anacoic → Remove access	Google stops our access straight away. Today we only use Google for “Sign in with Google”, so after this you sign in with your email and password instead. We don’t read Google Ads or Google Analytics data yet
Uninstall from Shopify	Shopify admin → Settings → Apps → Anacoic → Uninstall	We stop receiving orders. After you uninstall, Shopify asks us to delete the store’s data (shop/redact), and we do so within the timeframe Shopify requires
Delete one site	In the app: the site → Settings → Delete site	That site’s data (orders, metrics, alerts, reports) is deleted without undue delay and at the latest within one month; backups roll over within a further 30 days
Delete your whole account	In the app: Settings → Organization → Delete organization, or email [email protected] from the account owner’s address	Everything is deleted without undue delay and at the latest within one month. We keep invoices for as long as tax rules require

Some of these controls arrive with the Watch features of the app. Until a control is available in your account, email [email protected] and we’ll do it for you.

If you shop at or visit a store that uses Anacoic

The store decides how your data is used, so please contact the store first; we help them delete or export your data. You can also email [email protected] with the store’s website, and we’ll pass your request on.

Confirmation

Email [email protected] and we’ll confirm the deletion in writing, at the latest within one month.